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Privacy -
Shipping - Returns
- Repairs
Privacy Policy
Sunburst Hydroponics does not keep any kind of a mailing list or customer
list. All records are guaranteed to be destroyed, and under no
circumstances will any of our customers rights to privacy be invaded
or exploited. All packages will be sent in unmarked packages.
NO membership or registration is
needed to use our web site. We
respect your privacy.
Our shopping cart is VeriSign secured
and Hacker Safe (tested daily).
Shipping Policy
We ship only to addresses within the continental United States.
We accept money orders, cashiers checks, Visa, MasterCard,
Discover, and American Express. Orders paid by personal check will
ship 7 to 10 days after the check is received. Credit cards are
processed at time of shipping. NOTE: We are required to
hold personal checks for up to 10 business days before shipping the
order. Orders are shipped via UPS or
FedEx.
Choose the appropriate option during check out. Orders placed
requesting 2 or 3 day shipping options must be placed before 12:00 noon
(eastern) Monday - Friday in order to be shipped that day. Otherwise your
order will be shipped on the next coming business day. It will arrive in 2
or 3 business days (depending on which expedited shipping method you've
chosen). UPS standards define business days as Monday through Friday. Please
take this into consideration when placing an expedited shipping order. FedEx
does deliver on Saturdays. NOTE: hazardous materials such as pH
adjusters cannot be shipped 2nd day air.
USPS - We understand that some homes can only receive delivery to PO boxes.
Although we don't offer this option in the shopping cart we will ship USPS
if needed. Please detail your request in the "Special Instructions" portion
of your order. Due to credit card fraud, we can only ship to the cardholders
address so it must match the PO box.
MONEY ORDERS:
Purchases pre-paid with
money order, or cashiers check can be shipped to any address of your
choice. Our online shopping cart offers
a convenient option to place your order online, then easily PRINT THE ORDER
AS THE DIRECTIONS SPECIFY. REMEMBER TO INCLUDE THE PRINTED ORDER WITH
YOUR PAYMENT SO THAT WE KNOW WHAT YOU WANT AND WHERE TO SHIP IT. If this
information is not included with your money order or check payment, it WILL
delay shipping of your order.
If you send your payment with a "signature
required", please make a note to the driver to deliver after 12:00 pm.
PRICING POLICY
Order equaling $100
or more, get a 5% discount!
For orders $300 and
over, save 10% on your purchase!
Discounts show in shopping cart.
Return
Policy
Sunburst Hydroponics guarantees your satisfaction.
If you are dissatisfied with the
performance of your product, please return your product in ‘as-new’
condition, in original packaging. Items not returned in new
condition will not be accepted.
All returns must have an RMA number (Return
Merchandise Authorization Number). Items without an RMA number will be returned to
sender. To obtain an RMA number call 1-877-939-6900.
A 20% restocking fee
will be charged on
returned items to cover packaging and shipping charges.
Repairs and Warranty Returns
For items in need of repair (including items still under warranty),
call us to obtain an RMA number (Return
Merchandise Authorization Number).
All items must have an RMA number
clearly written on the outside of the shipping box. To obtain an RMA
number call 1-877-939-6900.
Warranty or Defective Merchandise Return Policy
For warranty returns, call our toll-free number at 1-877-939-6900 and enter
option #1. Ask for Mike, he's in charge of our warranty return dept.
Mike will issue you the RMA number for your return.
If you prefer you can email him at
Mike@4hydroponics.com
(Scott has Tuesday every week off)
We may refuse packages that do not have the
RMA number written on the outside of the box.
This number allows us to connect the returned
merchandise to you specifically and we need it in order to return your
repaired or replaced item in a timely manner.
Packaging for returns must be as good as the
original packaging that we used to get the product to you. The
returned item has to get back to us in one piece for us to honor your
warranty. The item must be intact, so please package it really well in
bubble wrap and packing peanuts, or balled up paper in an over-sized box.
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